A New Way to Report Problems

The On Line Citizen Complaint Form is a form that is used by the City staff to document and report problems spotted in the field. Now we are bringing that same program to the public through the Internet!

If you live, work or are visiting Hickory and spot a physical problem, you can use the Action Request system to notify us of the problem or concern. The request automatically gets routed to the appropriate City department for action.

By maintaining your own "Personal Page" within the Action Request System, you can visit the site and immediately check on the status of any open requests you have in the system. If you provide your e-mail address, we can notify you electronically when the request is resolved and closed in the system.

So stop waiting "in-line" and get "On-Line" instead!